Mortgage Loan Servicing's Leadership Team

AURA’s Mortgage Loan Servicing group offers the expertise to service diverse commercial mortgage loan portfolios. We are rated by Standard & Poor’s* and our dedicated staff provides our clients with services to meet all of their individual needs.

*Rating agency ratings do not reflect favorable client experience or ignore unfavorable client experiences.  These ratings are not indicative of future performance.  See the rating agency's websites for more information on their rating criteria. Information regarding Standard & Poor’s rating systems and criteria is available at 

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Lois Swantz joined AURA in 1981. In her role as Controller, Lois is responsible for the Mortgage Loan Reporting Operations and financial & investor reporting of the mortgage loan portfolio. Prior to assuming her current role, Lois held various accounting positions within AURA. She received her BA in Accounting from Mt. Mercy College and her AA in Accounting from the American Institute of Business.

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Sarah Swartzendruber, Esq. joined AURA in 2010. Sarah is the Director of Residential Loan Administration. In her role as Director, Sarah is responsible for direct management of servicing of residential and reverse mortgage portfolios. Prior to joining AURA, she was an attorney in private practice for 9 years. Sarah is a member of the Iowa State Bar Association and is a former Adjunct Lecturer at the University of Iowa, Henry B. Tippie College of Business. Sarah received her BA in Elementary Education and her JD from the University of Iowa.

Aegon USA Realty Advisors, LLC (“AURA”), an indirect wholly owned subsidiary of Aegon N.V., is a U.S.-based investment adviser registered with the Securities and Exchange Commission (“SEC”) and part of Aegon Asset Management, the global investment management brand of Aegon Group.